Verifying Your grabwin Account Identity
Verification is the step that ties your withdrawals to you — not a barrier, but the reason your money only ever goes to your own wallet. We ask for a valid photo ID and a clear image of the wallet number linked to your account. The documents go to our account team, who check them once. After that, your account carries a
verified status permanently — you will not be asked again. Keeping your registered mobile number and your bKash, Nagad, or Rocket wallet number consistent with each other is the single most important thing you can do to keep this process quick.
- Upload photo ID — A clear photo of a valid national ID or passport — the name must match your grabwin account registration.
- Confirm your wallet number — Provide the bKash, Nagad, or Rocket number registered on your account so we can match it to your ID.
- Account team review — Our team checks the documents and updates your account status. You receive a notification once verification is complete.
- Verified status stays active — Once verified, your account retains that status — withdrawals no longer pause for document checks.