Reference

How grabwin Handles Your Personal Information

Your account data, payment details, and browsing activity are handled with care. This page explains what we collect, why we collect it, and how you can request changes — with access and eligibility subject to your local law and eligible regions.

Data collected only as neededbKash, Nagad, Rocket payment data protectedAccount access via secure loginRight to request deletionContact support any time

Explore the Lobby Read FAQ

What We Collect and Why

grabwin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information needed to verify your identity and process payments through bKash, Nagad, and Rocket. This includes your name, contact details, device identifiers, and transaction records tied to your wallet activity. We do not sell your data to third

1
parties. Payment data passed through bKash, Nagad, or Rocket is handled in line with those providers' own security standards — we receive only the confirmation and reference details needed to credit your account. We also collect session data such as pages visited and device type to
2
keep the platform running correctly on mobile. Cookies are used for session management and basic analytics; you can adjust cookie preferences through your browser settings. Data is retained for as long as your account is active and for a period after closure as required by applicable
3
rules in eligible regions. If you are accessing from Bangladesh, availability and data handling obligations depend on local law. We review this policy periodically and will notify you of material changes through your registered contact details.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete your personal data, our support team handles privacy requests directly. Send your request through live chat or email and include your registered account details so we can verify your identity before making any changes.

Live Chat Start a chat from your account dashboard. Privacy requests are handled by our support team during available hours. Have your registered email ready for verification.

Email Support Send your data request to our support address found in your account settings. Include your account username and the specific action you are requesting.

Account Settings Some data preferences — including communication opt-outs and cookie settings — can be managed directly inside your account profile without contacting support.

DATA SECURITY

How We Protect and Manage Your Information

Your account is protected by encrypted login sessions and OTP verification on sensitive actions like withdrawals and password changes. We apply access controls so only authorised staff can view account-level data, and payment references from bKash, Nagad, and Rocket are stored in isolated records separate from browsing history.

Encrypted Sessions

Every login and account action runs over SSL. Session tokens expire automatically after inactivity, reducing risk if your device is left unattended or shared.

Payment Data Isolation

bKash, Nagad, and Rocket transaction references are stored separately from your general account profile. We hold only what is needed to reconcile your deposit and withdrawal history.

Retention and Deletion

Account data is kept while your account is active. After closure, records are retained only as long as required under applicable rules for eligible regions, then deleted on schedule.

Data Request Process

To access or correct your data, contact support via live chat or email. We verify your identity first, then process the request within a reasonable timeframe and confirm completion.

Privacy Questions Answered

Real questions about how your data is handled on grabwin, from what we collect to how you can request removal.

We collect your name, contact details, device information, and payment references from bKash, Nagad, or Rocket. We collect only what is needed to run your account and process transactions.

We do not sell your data. Payment processors like bKash, Nagad, and Rocket receive only what is needed to complete a transaction. No marketing data sharing occurs without your consent.

Contact support via live chat or email from your registered account. Verify your identity and specify what you need — we will respond and provide your data within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email support. After identity verification, we will remove your data subject to any retention obligations under applicable rules in eligible regions.

Payment references are stored in isolated records with restricted staff access. We hold only the confirmation details needed to reconcile your account — full wallet credentials are never stored by us.

We use cookies for session management and basic analytics. You can adjust or block cookies through your browser settings. Disabling certain cookies may affect how your account session functions.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoBangladesh Green Wheel 502

How grabwin Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Information

Encrypted Sessions

Payment Data Isolation

Retention and Deletion

Data Request Process

Privacy Questions Answered

01 What personal data does grabwin collect when I open an account?

02 Does grabwin share my data with third parties?

03 How do I request access to my personal data?

04 Can I ask grabwin to delete my account data?

05 How are my bKash, Nagad, and Rocket payment details protected?

06 Does grabwin use cookies and how can I control them?

Privacy Policy

Related pages

Related pages