Reference

Terms and Conditions That Actually Make Sense

These terms set out what you agree to when you open and use a grabwin account — covering deposits, withdrawals, account conduct, and what happens if something goes wrong.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh local law appliesAccount conduct rules insideContact us to raise a dispute
grabwin Terms and Conditions That Actually Make Sense
REACH US DIRECTLY

How to Contact Us About These Terms

If something in these terms is unclear, or you have a question about your account status, a transaction, or an eligibility concern, our support team can help. Reach us through any of the channels below. For wallet-related questions — bKash, Nagad, or Rocket deposit or withdrawal issues — have your transaction reference ready when you contact us.

Live Chat Start a chat from your account dashboard. Our support team responds in English and can handle account, payment, and terms queries directly.
Email Support Send your question to our support address listed in your account settings. Include your account ID and a short description of your terms concern.
Help Centre Our Help Centre has answers to common terms, account, and payment questions. Search by topic — bKash, withdrawal, account closure — to find the relevant section fast.
ACCOUNT SECURITY STANDARDS

How We Protect Your Account Under These Terms

Your account security and data handling are governed by these terms alongside our Privacy Policy. We use SSL encryption on all account pages and payment flows, including bKash and Nagad transaction screens. If you believe your account has been accessed without your permission, contact us immediately using live chat — we can suspend account access within your session. These terms also cover data retention: we keep transaction records for the period required by applicable rules, and you can request a summary of your account activity at any time through support.

SSL Encryption

All account pages and payment screens — including bKash, Nagad, and Rocket flows — run over SSL. Your login and transaction data are encrypted end to end.

Data Retention

We retain account and transaction records for the period required under applicable rules. You can request a summary of your activity by contacting support with your account ID.

Account Access Control

Only you should access your account. If you suspect unauthorised access, contact live chat immediately — we can lock the account from the same session.

Dispute Resolution

If you disagree with a transaction decision or account action taken under these terms, raise it through email support with your transaction reference and we will review it.

Common Questions About These Terms

These are the questions we get asked most often about our terms and what they mean for your account. If your question is not covered here, use live chat or email support.

Yes. When you complete account registration, you accept these terms. They apply to every action taken on your account, including deposits via bKash, Nagad, or Rocket and all withdrawal requests.

We may update these terms at any time. When we do, the revised version is posted on this page. Continuing to use your account after that counts as acceptance of the updated terms.

We may suspend or permanently close your account depending on the nature of the breach. Any pending withdrawals at the time of closure will be reviewed under the dispute resolution process described in these terms.

Your wallet details — bKash, Nagad, or Rocket — are used only for processing your deposits and withdrawals. We do not share wallet details with third parties outside of the payment processing required to complete your transaction.

Raise your concern with our email support team. Include your account ID and transaction reference where relevant. We will review the case and respond with our findings within the timeframe stated in the dispute section.

Yes. Access to grabwin and eligibility to use any account feature depends on your local law and the regions we currently support. If local law in your area restricts online account activity, these terms do not override that.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.